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ASK for IT

Fewer repeat tickets, and one platform to secure.

People get answers from your IT docs in Teams or Slack, routine requests run as workflows with an approval step, and IT keeps single sign-on, synced permissions and one audit log.

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ASK

Ask anything about your company…

Your team asks

  • How do I request access to the finance drive?
  • Which changes are planned for this week?
  • Summarise incident INC0019342.

Answers come from

  • ServiceNow
  • Entra ID
  • Okta
  • Google directory
  • Jira
  • Confluence
Illustration with sample data.

Permission-aware by design. Every answer for IT teams comes only from what each person may open in the source systems, checked inside every search, before anything reaches the AI.

See how

What slows IT teams down

  • The same questions about access, devices and software arrive every day.
  • Tickets stall while someone looks for the right runbook.
  • Access requests travel by e-mail with no clear approval trail.
  • Every new AI tool brings the same security review.
  • Shadow AI tools copy company data to places nobody checked.

How ASK helps

Access requests with an approval step

A workflow collects the request, checks the role in your directory, asks the manager to approve and only then files the request, all recorded.

  • Built in the visual builder, no code
  • Approval in ASK, e-mail notice, Teams or Slack
  • Every step in the audit log
ASK workflow

Access request: Finance shared drive

  1. Request receivedLea Brunner, via Teams
  2. Role checkedEntra ID group: Finance team
  3. Manager approvalWaits for Marc Keller
  4. Request filedLumos access request
Illustration with sample data.

Answers where people already ask

Employees ask in Teams or Slack and get the answer from your IT pages and service catalogue, with a link to the exact step.

  • Teams, Slack and the web app
  • Links to the exact passage
  • Fewer tickets for the same questions
Microsoft Teams

How do I set up the VPN on a new laptop?

AI-generated answer, with sources

Install the company VPN app from the Software Center, then sign in with your work account 1. If you see error 809, restart and try once more before opening a ticket 2.

  1. 1SharePointVPN setup guide
  2. 2ServiceNowKB0045 VPN errors
Illustration with sample data.

Ticket replies, drafted from the runbook

When a ticket is assigned to you, an agent drafts the reply and the routine steps from your runbooks, and waits for your approval.

  • Starts on assignment
  • Runbook steps cited
  • Nothing changes until you approve
ServiceNow

INC0019342 · Shared mailbox not visible

Reply draft

The mailbox appears after your account is added to the group and Outlook restarts 1. I have prepared the group change for approval 2.

  1. 1ConfluenceRunbook: shared mailboxes
  2. 2Entra IDGroup: Sales shared mailbox

Waits for your approval

Illustration with sample data.

Questions your team can ask

  • How do I request access to the finance drive?
  • Which changes are planned for this week?
  • Summarise incident INC0019342.
  • Which laptops are approved for new joiners?
  • What does our password policy say?

Agents, Buddies and workflows to start with

Ready-made templates come with ASK; the examples are built in minutes with the no-code builder. Anything that changes another system asks first.

  • AgentReady-made template

    IT help answers

    Answers how-to questions from your IT pages and the service catalogue, with sources.

  • AgentReady-made template

    Incident summary

    Summarises an incident from its ticket and the channel messages you can read.

  • BuddyReady-made template

    Change calendar digest

    Every Monday lists the planned changes for the week from change records you can read.

  • WorkflowExample to build

    Access request

    Collects a request, checks the role, asks for approval and files it.

Works with the tools you use

ASK connects to 72 connector types, each with its permissions. These are the ones IT teams use most.

  • ServiceNow
  • Entra ID
  • Okta
  • Google directory
  • Jira
  • Confluence
  • SharePoint
  • Microsoft Teams
  • Slack
  • Lumos

Safe for every team

  • Permission-awareEach person sees only what they may open in the source.
  • Chats stay privateNo admin and no operator browses employees' chats.
  • Approvals firstChanges in other systems wait for approval.
  • Audit logSign-ins, admin changes and agent actions, append-only.
  • Labelled as AIEvery answer says it is AI and shows its sources.
How ASK handles security

See ASK for IT teams

We walk through ASK with the questions your team asks, the tools you use, and what your admins control.

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