Every team asks different questions.

• Engineering

  The history behind every decision, one question away.

  • Why a decision was made is buried in old pull requests, tickets and design docs.
  • New engineers wait for busy colleagues to explain how a system grew.

  ASK

  Summarise yesterday's checkout incident.

  AI-generated answer, with sources

  Checkout errors started at 14:05 after the payment client update ¹. The change was rolled back at 14:40 ², and the on-call team confirmed recovery in the incident channel ³.

  1. 1JiraINC-2231 Checkout errors
  2. 2GitHubRevert payment client 4.2
  3. +1 more

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• Customer Service

  The right answer for every customer, from every agent.

  • Every reply means switching between the help desk, the knowledge base and old cases.
  • Two agents give two different answers to the same question.

  Zendesk

  Ticket #48120 · Refund for a damaged delivery

  Reply draft

  Thank you for the photos. As your order arrived damaged, we will refund the full amount within 5 working days ¹. You don't need to send the item back ².

  Waits for your approval

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• Sales

  Walk into every call already prepared.

  • Account history is spread across the CRM, e-mail and call notes.
  • Meeting prep eats the hour before every call.

  ASK inbox

  Good morning, Anna

  (AI Max) for Anna Meier

  • Northwind call at 10:00: they asked about volume pricing ¹
  • Contoso renewal ends in 45 days, no meeting booked yet ²

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• IT

  Fewer repeat tickets, and one platform to secure.

  • The same questions about access, devices and software arrive every day.
  • Tickets stall while someone looks for the right runbook.

  ASK workflow

  Access request: Finance shared drive

  1. Request receivedLea Brunner, via Teams
  2. Role checkedEntra ID group: Finance team
  3. Manager approvalWaits for Marc Keller
  4. Request filedLumos access request

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• Marketing

  The latest brief, brand rule and result, in one question.

  • Briefs, brand rules and past campaigns are hard to find.
  • Approved messages live in many versions across teams.

  ASK

  Content brief: spring launch

  Content brief agent

  • Audience: operations leads at mid-sized retailers ¹
  • Message: one place to ask, with sources ²

  B2B MarketingB2C Marketing

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• People

  Clear answers for employees, and HR files kept with HR.

  • Every employee asks the same policy questions.
  • Onboarding steps are spread across systems and inboxes.

  Microsoft Teams

  How many days of parental leave do I get?

  AI-generated answer, with sources

  Parents get 16 weeks of paid leave, which can be split into two blocks within the first year ¹. Tell your manager and HR at least 8 weeks before ².

  1. 1SharePointParental leave policy
  2. 2SharePointLeave request process

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• Finance

  Fewer questions bouncing around at month end.

  • Month-end questions bounce between finance and the business.
  • Policies, approvals and contracts sit in different places.

  ASK workflow

  Month-end reconciliation, June

  1. Exports collectedBank and ledger, Finance/Close/June
  2. Open items listed6 differences to explain
  3. Questions drafted3 cost centre owners
  4. Close checklist updatedAfter your approval

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• Legal

  Past positions and clauses, found in seconds, with their source.

  • Clause history and past positions hide in old contracts and threads.
  • Every contract question starts a new search.

  ASK

  Limitation of liability, software suppliers

  • Contoso master agreementSharePoint · section 12.2liability is limited to the fees paid in the twelve months before the claim
  • Fabrikam licenceBox · section 9neither party is liable for indirect or consequential loss

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