Buddies in ASK
Create a buddy, or a team of buddies.
A buddy is a personal AI assistant you create in plain words: a name and a job. It tells you how it understood the job, keeps one continuous conversation with you, and gets on with the routine, within the approvals you and your company set.
Max
Support buddy: drafts ticket replies from our help articles.
When a ticket is assigned to me
Nora
Finance buddy: checks refunds and expenses against our policies.
When Max hands her a check
Iris
My morning buddy: prepares my day from mail, calendar and CRM.
Weekdays at 07:30
What a buddy is
- You create it in plain words: a name and a job, no code.
- Before it runs, it tells you how it understood the job, so you can correct it.
- One continuous conversation: pick up where you left off, any day.
- It proposes notes to remember; you confirm what it keeps.
- It works only for you, with your own access.
New buddy
Max
When a ticket is assigned to me, draft the reply from our help articles and check refunds with Nora. Ask me before anything goes out.
How Max understood the job. When a ticket is assigned to you, I'll draft a reply from the help articles, ask Nora about refunds, and wait for your approval before posting.
What a buddy can do
- Runs on a scheduleEvery morning, every Friday, on the first day of the month: in your time zone.
- Plans its own follow-ups"Check again in two hours": it sets the follow-up itself, and tells you if one can't run.
- Starts when something happensA new e-mail, a ticket assigned to you, a changed CRM record, a new file or a message, in the tools you connected.
- Only what you can openIt reads and searches with your own access, checked inside every search.
- Changes wait for youDrafts and prepared changes in other systems wait for your approval, or run within your own pre-approvals and your company's rules; where your company switches it on, a buddy may work more on its own within an allow-list.
- A daily summaryWhat it did, what waits for you and what it will do next, once a day.
- Reaches you where you workIn the ASK inbox, as a browser notification where your company switches them on, and in direct messages in Slack, Teams, Google Chat, Discord, Telegram and WhatsApp.
- Writes to colleagues, labelledThrough the company's bot, signed "(AI Max) for Anna Meier". Their replies come back to the buddy, and it posts in a team channel where your company allows it.
A team of buddies, working together
A buddy can hand work to another of your own buddies. Each works with its own job, tools and level. Chains are short and never loop.
- Your buddies only: they act for you, never for anyone else.
- With colleagues, a buddy writes to the person, labelled as your assistant, not to their buddies.
- Every step is recorded; changes still wait for you.
- ZendeskTicket #48120 is assigned to youA refund for a damaged delivery. Max starts on its own.
- MaxReads the ticket and the help articlesOnly what you can open, with the passages it used.
- MaxHands the refund check to NoraYour finance buddy, with her own job, tools and level.
- NoraRefund within policy, section 2Damaged goods are refunded in full; no return needed.
- MaxDrafts the reply to the customerFrom the article and Nora's check, with sources.
- YouReply to Northwind draftedIt waits for your approval. Nothing is posted until you say yes.
A buddy for the job you do
Sales
A morning brief and the follow-ups
Every weekday at 07:30 the buddy reads your pipeline, calendar and the latest e-mails, and after each call it drafts the follow-up for your approval.
Good morning, Anna
(AI Iris) for Anna Meier
- Northwind call at 10:00: they asked about volume pricing 1
- Contoso renewal ends in 45 days, no meeting booked yet 2
Illustration with sample data. Customer service
The queue, sorted before you start
When a ticket is assigned to you, the buddy drafts the first reply from your articles and past cases, and hands refund questions to your finance buddy.
Ticket #48120 · Refund for a damaged delivery
Reply draft
We will refund the full amount within 5 working days 1. You don't need to send the item back 2.
Waits for your approval
Illustration with sample data. Finance
Month-end, chased for you
On the first day of the month it lists the close steps from your handbook and writes to the owners of open items, labelled as your assistant; their replies come back to it.
Close, June
- Close steps listedFrom the finance handbook
- Owners asked(AI Nora) for Lena Graf, to 3 colleagues
- Replies2 of 3 answered
Illustration with sample data. Recruiting
Interview prep, ready each morning
Each morning it prepares a brief for the day's interviews from the role description and the notes you can open.
Interviews today
(AI Rita) for Jonas Weber
- 11:00 Senior data engineer: focus on pipeline ownership 1
- 15:00 Product designer: portfolio link in the application 2
Illustration with sample data. Engineering
On-call, summed up and followed up
When an incident is assigned to you it sums up the ticket and the channel, and plans a follow-up two hours later to check the status.
What's the state of INC-2231?
AI-generated answer, with sources
The payment client update caused the errors 1; it was rolled back at 14:40 2. I'll check again at 16:40.
- 1JiraINC-2231 Checkout errors
- 2GitHubRevert payment client 4.2
Illustration with sample data. Managers
The weekly status, drafted
Every Friday it drafts your team's status from the assigned items and the week's documents, for you to edit and share.
Status draft, week 24
(AI Theo) for Marc Keller
- Site 1 live since Tuesday 1
- Risk: scanner delivery late 2
Illustration with sample data.
Automations a whole team can build, without code
Start from ready-made buddy templates, share skills across the team, and combine buddies with agents, scheduled agents and workflows that have approval steps.
BuddySales · ready-made template
My pipeline this week
Every Friday: stage changes, next steps and close dates of your open opportunities.
BuddySales · ready-made template
Renewal watch
Every Monday: contracts and opportunities you own that end in the next 90 days.
BuddyCustomer service · ready-made template
My open tickets
Each working morning: the tickets assigned to you, oldest first.
BuddyIT · ready-made template
My assigned incidents
Each working morning: your incidents with their priority and age.
BuddyFinance · ready-made template
Month-end close helper
On the first day of each month: the close steps from your handbook, with reminders.
BuddyPeople · ready-made template
Weekly policy changes
Every Monday: the HR policy pages that changed last week.
BuddyLegal · ready-made template
Contract dates
Each month: notice periods and renewal dates in a folder you choose.
BuddyMarketing · ready-made template
Event checklist
Every week before an event: the open points from the event playbook.
A buddy
Personal and ongoing: one person's assistant with a job, a conversation and notes, that keeps going on its schedule and when things happen.
A workflow
Shared and multi-step: a process the team owns, drawn on a board, with conditions, approval steps, a test mode and versions.
You and your company stay in charge
- Off until your company switches them onThe company admin confirms the privacy and works-council documents first, and chooses which groups may use Buddies.
- Limits the company setsThe highest level a buddy may work at, which actions it may use, and whether it may write to colleagues or post in channels.
- Private to their ownerAdmins never see a buddy's job, notes or conversations, only audit records of what it did.
- Every change on recordEach change a buddy makes, or prepares, is recorded in the audit log with the person it worked for.
- Pause any timePause one buddy or all of them. The platform's emergency stop removes every unattended change at once.
Questions about Buddies
What is a buddy?
A personal AI assistant you create in ASK. You give it a name and a job in plain words; it tells you how it understood the job, then works on it in one continuous conversation with you.
Can a buddy change things in other systems?
It drafts and prepares changes, and they wait for your approval. Within your own pre-approvals and your company's rules it may make the exact changes you allowed, and some changes always ask, whatever is set.
Can my buddies work together?
Yes. A buddy can hand work to another of your own buddies, which works on it with its own job, tools and level. Chains are short and never loop.
Can a buddy talk to my colleagues' buddies?
No. Buddies are personal and act only for their owner. A buddy writes to colleagues themselves, labelled as your assistant, and their replies come back to it.
What can a buddy see?
Only what you can open in the connected systems, checked inside every search. Your company's admins can't read its job, notes or conversations.
When should we use a workflow instead?
A buddy is personal and ongoing: one person's assistant that keeps going. A workflow is a shared, multi-step process the team owns, with its own approval steps.
See Buddies with your own work
We set up a buddy with you, show how it hands work on, and what your admins control.
Book a demo for BuddiesBook a demo
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