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ASK for Customer Service

The right answer for every customer, from every agent.

Agents get replies drafted from your knowledge base and past cases, with sources, and nothing reaches the customer until the agent approves it.

Book a demo for Customer ServiceSee how it helps
ASK

Ask anything about your company…

Your team asks

  • What is our refund policy for damaged goods?
  • Find solved tickets about login loops on iOS.
  • Summarise ticket #48077 for a handover.

Answers come from

  • Zendesk
  • ServiceNow
  • Freshdesk
  • Zammad
  • Confluence
  • Salesforce
Illustration with sample data.

Permission-aware by design. Every answer for customer service teams comes only from what each person may open in the source systems, checked inside every search, before anything reaches the AI.

See how

What slows customer service teams down

  • Every reply means switching between the help desk, the knowledge base and old cases.
  • Two agents give two different answers to the same question.
  • Help articles fall behind what the team already knows.
  • Handovers lose the history of long tickets.
  • New agents take weeks to find their way around the tools.

How ASK helps

A reply drafted from past cases

When a ticket is assigned to you, ASK drafts a first reply from your policies, articles and similar solved tickets, and waits for your approval.

  • Starts when a ticket is assigned
  • Cites the article and the past case
  • Posting waits for the agent
Zendesk

Ticket #48120 · Refund for a damaged delivery

Reply draft

Thank you for the photos. As your order arrived damaged, we will refund the full amount within 5 working days 1. You don't need to send the item back 2.

  1. 1Zendesk GuideRefunds for damaged goods
  2. 2ZendeskSolved #47302

Waits for your approval

Illustration with sample data.

One answer for the whole team

Agents ask ASK the way they'd ask a senior colleague and get the same cited answer, from Zendesk, ServiceNow, Freshdesk and your docs.

  • Answers in the help desk or in Teams
  • Links to the exact passage
  • Only content each agent may open
ASK

Can business customers extend the return window?

AI-generated answer, with sources

Yes, business accounts can return items within 60 days instead of 30 1. Extensions beyond that need a team lead's approval 2.

  1. 1ConfluenceReturns policy, business
  2. 2ServiceNowKB0012 Exceptions
Illustration with sample data.

Handovers that keep the story

ASK summarises a ticket's history and the open questions, so the next agent can pick it up without reading thirty messages.

  • History and open questions
  • Linked to each message
  • Ready for the next shift
ASK

Handover: ticket #48077

Ticket handover summary

  • Customer waits for a replacement part since 12 May 1
  • Supplier confirmed shipping on Friday 2
  • Open: confirm the delivery address 1
  1. 1Zendesk#48077 thread
  2. 2OutlookRe: part 7731 shipping
Illustration with sample data.

Questions your team can ask

  • What is our refund policy for damaged goods?
  • Find solved tickets about login loops on iOS.
  • Summarise ticket #48077 for a handover.
  • Which known issues affect the March release?
  • Draft a reply to this ticket from our articles.

Agents, Buddies and workflows to start with

Ready-made templates come with ASK; the examples are built in minutes with the no-code builder. Anything that changes another system asks first.

  • AgentReady-made template

    Ticket reply drafter

    Drafts a reply from the knowledge base and similar solved tickets; posting it asks first.

  • AgentReady-made template

    Known issues finder

    Finds known issues and workarounds in the knowledge base and past tickets.

  • AgentReady-made template

    Ticket handover summary

    Summarises a ticket's history and open questions for a handover.

  • BuddyReady-made template

    My open tickets

    Each working morning lists the tickets assigned to you, oldest first.

Works with the tools you use

ASK connects to 72 connector types, each with its permissions. These are the ones customer service teams use most.

  • Zendesk
  • ServiceNow
  • Freshdesk
  • Zammad
  • Confluence
  • Salesforce
  • Slack
  • Microsoft Teams
  • Outlook / Exchange

Safe for every team

  • Permission-awareEach person sees only what they may open in the source.
  • Chats stay privateNo admin and no operator browses employees' chats.
  • Approvals firstChanges in other systems wait for approval.
  • Audit logSign-ins, admin changes and agent actions, append-only.
  • Labelled as AIEvery answer says it is AI and shows its sources.
How ASK handles security

See ASK for customer service teams

We walk through ASK with the questions your team asks, the tools you use, and what your admins control.

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